🛟Responsible Gaming

Gambling should be fun, not a problem. Power.win gives you full control over how much time and money you spend — and makes it easy to step back when you need to.

🎚️ Player limits

You may set a loss limit on your account, alongside other account limits available on the Website. Contact support if you need help setting boundaries.

⏸️ Taking a break

Where available, use the account settings to take a temporary break from play. Contact support if you need help or wish to self-exclude under the Terms.

🚪 Self-exclusion

If you decide to self-exclude, contact support. Under the Terms, we immediately close your account and prevent further play on it, and make reasonable efforts to prevent additional accounts during your self-exclusion.

⚠️ If you request self-exclusion, the Terms say we immediately close your account and prevent further play on it. Contact support@power.win to arrange the return of any remaining funds, subject to verification.

🗝️ Account closure

If you'd rather close your account permanently, email support@power.win from your registered address, or send a message through in-platform chat while logged in. Any remaining balance is returned after confirmation, subject to verification.

🤝 External support

If you're worried about your gambling, the following independent organisations offer free, confidential help:

BeGambleAware — UK-based, free advice and treatment referrals.
GamCare — 24/7 helpline and live chat.
Gamblers Anonymous — peer-support meetings worldwide.
Your national gambling helpline — most countries have one; check your local regulator's site.

🛟 Need to talk? Live support is 24/7 — and so are the helplines above.